The Client acknowledges that the granting of a visa or status and the time required for processing this application is at the sole discretion of the government and not the RCIC. Furthermore, the Client acknowledges that fees are not refundable in the event of an application refusal.
If, however, the RCIC or professional staff do not complete the tasks identified under Section 2 (RCIC Responsibilities and Commitments) of the retainer agreement, the RCIC will refund part or all of the professional fees collected. The Client agrees that the fees paid are for services outlined in the agreement, and any refund is strictly limited to the amount of fees paid. Unused fees will be refunded in the following manner: The RCIC will determine the amount of unused fees at their discretion and refund the applicable amount in the form of a cheque or e-transfer within 45 days of a formal request by the Client.
In the event the Client is unable to contact the RCIC and has reason to believe the RCIC may be deceased or incapacitated, the Client should contact ICCRC.
